Under the leadership of Kalae Wheeler, General Manager of the Holua Resort at Mauna Loa Village, located in Kailua Kona, Hawaii was honored with Shell Vacations Hospitality’s Management Team Appreciation Award, the most prestigious recognition given to any of the management teams at the 20 resorts managed by the leading management organization.
According to Susan C. Kelley, CHA and President of Shell Vacations Hospitality, “In 2009, Holua Resort excelled in all areas defining the criteria for this award. The property has a highly skilled management team who has tremendous loyalty and commitment to the company which played a key role in determining the winner for 2009. The Holua team’s dedication is unique and impressive. They are incredibly professional, and display the true spirit of Aloha in everything they do.”
The winning management team is chosen based on internal comment card scores, exchange company ratings, results from employee surveys, and compliance with internal Shell Vacations Hospitality standards. Holua Resort is an RCI Gold Crown property and a very popular destination for Shell Vacations Club members. Linda Anthony, Regional VP of Shell Vacations Hospitality added, “This is a resort team with real heart. They are a group of caring, committed, dedicated employees and professional hoteliers who strive for success everyday and care about every employee and resort guest.”
Supported by more than 1,100 hospitality professionals and consistently rated in the nation’s Top 50 Management companies, Shell Vacations Hospitality is the management arm for Shell Vacations and handles all resort management responsibilities. The company has been recognized in the resort and hotel industry as a premier hospitality organization. Headquartered in Northbrook, Illinois Shell Vacations is one of the nation’s most respected independent vacation ownership developers in the United States, operating 23 resorts in the U.S., Mexico and Canada. The company specializes in the sales, marketing, and hospitality management of its vacations ownership resorts as well as servicing over 125,000 owners and members.
SOURCE: Shell Vacations Hospitality