SAN DIEGO, CA (March 11, 2010) — “We Listen, We Deliver, We Guarantee It.” This is the impassioned tagline of Tapestry Resorts, the newly consolidated, full-service hospitality division of ResortCom International that was announced March 9 by ResortCom International Chairman John Small.
Since 2002, when Small, the former COO and senior vice president of RCI Management, merged his hospitality management company, International Resort Management (IRM), with ResortCom International, the organization has successfully provided a wide range of hospitality services under the ResortCom banner. As 2010 approached, Small and his team decided to consolidate all of ResortCom’s hospitality services into one distinct brand, Tapestry Resorts.
“This newly branded division will focus strongly on hospitality management and most importantly, drive results for our clients,” said Small. “At Tapestry Resorts, we don’t sell; we listen, so we can identify each client’s needs, anticipate future opportunities and provide relevant solutions. Once clear goals are identified by both parties, Tapestry Resorts guarantees every client’s success.”
The mission of Tapestry Resorts is to provide the expertise and tools required to support its clients in growing their revenue, improving their bottom line and delighting their owners and guests. Toward this mission, the Tapestry Resorts team is focused on providing its expertise and a vast array of solutions to sold-out time share resorts and vacation clubs.
For sold-out time share resorts, the management company’s services cover a broad range of needs for the market, including on-site management, board support, liquidity management and financial services. For the management of vacation clubs, the company can supply custom-designed proprietary software that allows clients to provide outstanding call center customer service and offers consultation services to help clients maximize club service revenue opportunities.
A Strong and Experienced Management Team
Led by Small, the management team includes industry thought leaders who are exceptionally skilled in a wide range of disciplines. They have developed and implemented solutions for clients in all facets of the hospitality industry around the world. This broad and deep experience allows Tapestry Resorts’ team members to hear and understand potential clients’ needs, as they have more than likely been on the client-side as well.
In addition, Tapestry Resorts has a multitude of experienced and dedicated executives, administrators, general managers and assistants, front desk customer service managers and representatives, head housekeepers and maintenance personnel, front desk managers, sales team members, HR professionals, IT experts, accountants, graphic designers, shuttle drivers and more, on hand at all times.
Tapestry Resorts’ team members are located in field locations throughout the United States and Mexico, various call centers and at the corporate office in San Diego. Wherever they are located, in whatever position, every team member is focused on keeping the company’s clients and customers satisfied, while supporting each other and fostering ideas and practices that benefit their clients and the company as a whole.
For every client, Tapestry Resorts, the full-service hospitality management division of ResortCom International, weaves a team of experienced thought leaders and skilled team members who exemplify its tagline: “We Listen, We Deliver, We Guarantee It.” For more information, visit http://www.tapestryresorts.com