Get your day off to the right start with your own MORNING MEETING. A Sales Tip of the Day and a daily blast of music for your enjoyment! Published Monday thru Friday.
REMEMBER: With millions of people owning TS’s there is no shortage of them sharing their experiences with friends, relatives and co-workers. Often a rep will meet a prospect who asks a question that may reveal that they’ve heard a ‘tale’ with regards to getting to use their time.
By that I mean, say, reserving a two-week vacation in Thailand; the question may come in varying forms but ultimately, whether the prospects have heard of a TS owner not getting their ‘time’ or they are merely curious, the answer must always begin with a caveat.
That caveat includes ‘fixed’ time. Not that much is being sold these days, but the rep needs to tell all prospects the same basic answer they’ll get at a travel agency whereby the ‘customer’ comes in and wants to book two weeks in Thailand at ‘X’ hotel, and fly on ‘X’ dates.
The first thing the travel agent says (and then does) “Well, lets look and see what’s available…”
And that is the point to this example: The prospect needs to know that ALL travel is subject to availability (acts of God, etc.) and that like any reservation system used by any traveler, they, too, are subject to the same ‘space’, terms and conditions.
Bluntly answering a prospect’s (reservations) question with a ‘no-problem’ response is a sure fire way to ‘blow’ the deal. But the savvy TS Pro who answers in a truthful (and known by most travelers) manner will be the one laughing all the way to the bank.
TODAY’S VIDEO: Anthony Bourdain’s “No Reservations” – Caribbean Island Hopping
(To view ALL of the Morning Meeting sales tips and videos, click here.)