Las Vegas, NV (May 18, 2011) — DIAMOND RESORTS INTERNATIONAL® (Diamond), a global leader in the hospitality and vacation ownership industry, strengthens its commitment to exceptional customer service by building upon the foundation of The Meaning of Yes® with the launch of a 30 minute brand video featuring an in depth conversation with Chairman and CEO, Stephen J. Cloobeck. The Meaning of Yes® is a service excellence platform that empowers Diamond team members to deliver a branded hospitality experience to every owner, member and guest worldwide, as the company continues to grow and expand globally.
Diamond Resorts International® thrives upon the service excellence platform set forth by Stephen J. Cloobeck. By responding to customer feedback and engaging in cost efficient and effective solutions, Mr. Cloobeck has successfully developed a hospitality product that is much more than vacation ownership, but guarantees a lifetime of memorable vacation experiences to all owners, members and guests. The Meaning of Yes® ensures that every guest receives the vacation they deserve. Diamond team members are currently being trained worldwide to work collectively to improve the guest experience and commit to providing relaxation… simplified.
According to Stephen J. Cloobeck, Chairman and CEO, Diamond Resorts International®, “As we grow one thing won’t change, the Diamond team will always deliver the same level of hospitality and the same level of The Meaning of Yes® to our guests, each and every time, at each and every resort. Even if we double or triple in size I will still insist that we deliver great guest service. I want us to be renowned worldwide for our customer service.”
Diamond Resorts International®, with global headquarters in Las Vegas, Nev., is one of the largest hospitality companies in the world with more than 190 branded and affiliated resorts in 28 countries with destinations throughout the continental United States and Hawaii, Canada, Mexico, the Caribbean, Europe, Asia, Australia and Africa. Offering simplicity, choice and comfort to more than 385,000 owners and members through the branded hospitality service of more than 5,500 team members worldwide, Diamond Resorts International® is dedicated to providing its guests with effortless and relaxing vacation experiences every time, for a lifetime.
Annually, nearly 1.4 million owners, members and guests enjoy the simplicity, choice and comfort Diamond Resorts International® offers through our branded hospitality experience.
To learn more, visit DiamondResorts.com
SOURCE: Diamond Resorts International