Under the leadership of Kalae Wheeler, General Manager of the Holua Resort at Mauna Loa Village, located in Kailua Kona, Hawaii; Holua Resort was honored with Shell Vacations Hospitality’s Management Team Appreciation Award. This is the most prestigious recognition given to any of the 21 resorts managed by the leading organization.
According to Susan C. Kelley, President of Shell Vacations Hospitality, “In 2011, Holua Resort excelled in all areas defining the criteria for this award. The property has a highly skilled management team who has tremendous loyalty and commitment to the company which played a key role in determining the winner for 2011. The Holua team’s dedication is unique and impressive. They are incredibly professional, and display the true spirit of Aloha in everything they do.”
The winning management team is chosen based on comment card scores, exchange company ratings, results from employee surveys, and compliance with internal Shell Vacations Hospitality standards. Holua Resort is an Interval International® Premier property and a very popular destination for Shell Vacations Club members. Linda Anthony, Regional VP of Shell Vacations Hospitality added, “This is a resort team with real heart. They are a group of caring, committed, dedicated employees and professional hoteliers who strive for success every day and care about every employee and resort guest.”
Supported by more than 1,100 hospitality professionals, Shell Vacations Hospitality is the management arm for Shell Vacations and handles all resort management responsibilities. The company has been recognized in the resort and hotel industry as a premier hospitality organization. Headquartered in Northbrook, Illinois Shell Vacations is one of the nation’s most respected independent vacation ownership developers in the United States with 24 resorts in the U.S., Mexico and Canada that are operated or affiliated with the company. The company specializes in the sales, marketing, and hospitality management of its vacations ownership resorts as well as servicing over 110,000 owners and members.
*Pictured from left to right): Lynell Kainoa-Cho, Guest Service Supervisor; Sharina Gomes, Executive Housekeeper; Jimi Santiago, Landscape Supervisor; Kalae Wheeler, General Manager; Timothy Gomes, Assistant General Manager; Mike Nordlof, Director of Engineering; Linda Anthony, Regional Vice President; Beth Poepoe, Activities Coordinator.
SOURCE: Shell Vacations Hospitality