Tools Enable Guest Self-Serve, Simplify Meeting Planner Experience, and Have Big Impact on Bottom Line
Markham, ON (March 28, 2012) — NORTHWIND, provider of Maestro™ Enterprise Property Management hotel software and reservation software solutions for the industry’s leading independent hotel, resorts, and multi-property groups, announced the formal launch of its Maestro Group Connection Suite of comprehensive mobile-optimized real-time online group management tools and services. Maestro’s Group Connection suite gives operators the ability to enable meeting planners to manage multiple rooming lists for multiple events online to ensure accuracy and free hotel staff to focus attention on revenue-generating activities and guest service. Click here to learn more about Maestro’s solutions for productivity and profitability.
Group business is a significant part of most property’s revenue. To help independent operators compete with brands and maximize this important segment, NORTHWIND developed the Maestro Group Connection Suite which leverages Maestro’s ResWave online booking engine to deliver new features for operators, meeting planners, and group guests. Maestro’s Group Connection Suite is fully-integrated with the Maestro Property Management System (PMS) to eliminate duplicate rooming list entries and streamline the group reservation process. The efficient, integrated online Group Connection event management processes enhance services while giving event planners real-time remote access to:
- 24/7 Real-time Group Member Reservations
- Group Rooming Lists
- Custom Group/Event Landing Pages
- Automatic Personalized Group Member eConfirmations and Updates
- Group Up-sell of Amenities and Activities to increase revenue
- Online RFP processing
‘Meeting planners make booking decisions that have huge impact on a hotel’s bottom line’
Gainey Suites Hotel is a top rated independent upscale boutique property in Scottsdale, Arizona with a sizable group segment. “We use Maestro’s Group Connection tools to book and manage availability for group rooms and to control meetings, events and all related F&B for our ballroom and other functions rooms,” said Rich Newman, general manager for Gainey Suites Hotel. “The system enables secured remote access, so I remotely monitor our group activity when I am off property. Maestro’s remote flexibility gives our director of sales and I the ability to respond instantly to changes in availability or group booking activity. The Group Connection functionality is an effective tool to build our group business.” Newman noted that Maestro’s online RFP processing module enables his team to accept and respond to RFPs fast to book more business.
“Meeting planners make booking decisions that have a huge impact on a hotel’s bottom line,” said Warren Dehan, president of NORTHWIND-Maestro PMS. “We strengthened Maestro’s ResWave Group Connection functionality to give meeting planners seamless visibility and control of their events, and offer operators fresh ways to drive incremental revenue. The new system streamlines the interaction between meeting planners, group events, and attendees to ensure rooming lists are accurate and the planner has better information. Our custom group booking webpages are mobile-optimized so group members can book rooms or manage their reservation from their handheld for greater convenience.” The system also automatically generates and sends group-member confirmations for new bookings and updates if a reservation changes.
For a demo of the Maestro Property Management Suite featuring the ResWave Booking Engine, please contact NORTHWIND at 1.888.667.8488 or email info(at)maestropms.com.
Maestro Property Management Solution
Enhance guest service, improve efficiency, and maximize online and offline revenue with Maestro PMS, the industry’s most robust and flexible resort software and boutique hotel software solution empowering leading full-service hotels, luxury resorts, multi-property groups, conference centers, condominiums, and timeshare properties. Solutions include Front Office (PMS), Accounts Receivable, Analytics and Business Intelligence, Sales and Catering, Multi-Property Management, Condo & Timeshare Owner Management with Web Functionality, Spa and Activities, Web Booking Engine, Real-Time Yield Management, Dynamic Packaging Golf, CRM, Guest Experience Measurement, CRO, GDS Two-Way XML Connectivity or Integration, Membership, Work Orders, Fine Dining and Retail POS, Online Table Reservations with Web Booking, Concierge, and Guest Experience Measurement. The Maestro PMS is database independent (ODBC Compliant) and may be deployed via Windows, UNIX, Linux, Terminal Services, hosted, and Web platforms.
About NORTHWIND – Maestro PMS
NORTHWIND is recognized in the hospitality industry for its standard-setting Diamond Plus Service and robust integrated Maestro resort hotel software technology. With over 30 years’ experience dedicated to developing technology solutions for the hospitality industry, NORTHWIND is a partner who understands you need a scalable, flexible PMS that works the way you do. Maestro applications are engineered for operators who need to manage their enterprise in a real-time environment for the utmost operational efficiency, productivity, control, and profitability