Five of the ten largest vacation ownership firms utilize contact center technology leader’s suite of connectivity tools to communicate with millions of members
Atlanta, GA (April 2, 2012) — Noble Systems Corporation, a global leader in unified contact center technology solutions, has announced that it serves five of the ten largest U.S. firms managing and marketing vacation ownership properties around the world. The fast-growing industry relies on Noble Systems software and services to market ownership opportunities and interact with millions of member-owners. Faced with the dual demands of sales and service management, vacation ownership groups have increasingly turned to Noble Systems for comprehensive, unified solutions ready to meet the challenges of global campaigns and communications.
“Noble Systems has been dedicated to serving the vacation ownership market for many years and understand the unique challenges and opportunities in the space,” said Chris Hodges, Senior Vice-President of Sales for Noble Systems. “Our unified contact center suite allows companies to manage inbound and outbound activity for sales, customer service and owner account management with unparalleled flexibility and customization.”
The vacation ownership industry remains a major economic driver in the U.S., reporting $4.63 billion in U.S. net originated sales in 2010, according to the American Resort Development Association. The industry continues to grow both domestically, with 8.1 million units currently owned, and overseas. Noble Systems’ contact center management solutions offer a host of tools to ensure right-party contacts, enhance agent productivity and keep the business moving forward.
About Noble Systems
Noble Systems Corporation is a global leader in unified contact center technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 4,000+ client installations worldwide using the award-winning Noble platforms for inbound, outbound and blended communications. The scalable, integrated Noble solutions include advanced ACD and predictive dialing; unified contact processing; and integrated IVR, recording, messaging, quality/monitoring systems, scripting, and real-time reporting and management tools. Based in Atlanta, GA, Noble Systems was the first vendor to offer an open, scalable, fully-distributed platform. For more information, contact Lee Allum at 1.888.8NOBLE8 or visit http://www.noblesystems.com.
SOURCE: Noble Systems