Cairns, Australia (September 14, 2012) –– Francis Taylor, CEO of Dial An Exchange (DAE), one of the world’s largest independent timeshare exchange organizations, was recently inducted into the Australian Timeshare and Holiday Ownership Council Hall of Fame (ATHOC) at its industry conference in Cairns, Australia.
Founded in 1994, the ATHOC recognizes individuals who have contributed significantly to the improvement of their organization, the timeshare industry, and the council (ATHOC). The coveted award is presented only when ATHOC’s Board of Directors determines that there is a worthwhile recipient.Francis Taylor began his timeshare industry career in 1994 as an employee of Interchange Timeshare Exchange. He founded Dial An Exchange in1997 on Australia’s Gold Coast with his business partner at the time, Marc Chouinard, focusing on delivering excellent customer service to their resort and timeshare owner clients.
Commented Ramy Filo, DAE Chairman of the Board, “Developing genuine relationships with resorts and doing everything possible to ensure member exchanges were the founding principles upon which Taylor modeled our business. When combined with DAE’s unique model of zero membership fees and low transaction fees, a new level of value was introduced to consumers desiring to use their timeshare for an international exchange. In just 15 years, the result has been an amazing ‘David vs. Goliath’ scenario with DAE achieving unimagined success in competition with the top two formidable multi-national companies, which had amassed almost total ownership of the timeshare exchange market-place globally. Today, Francis is recognized as one of the industry’s pioneers in successfully transporting the timeshare exchange model online, enabling exchanges to be booked and confirmed in real time. Many initiatives he first conceived and developed for DAE have now become industry standards.”
Today DAE is the world’s largest privately owned timeshare exchange provider with worldwide destination availability, an extensive network of corporate customers, and a nearly 400,000-member base. Under Taylor’s stewardship, the DAE brand has grown internationally, with offices now in United Kingdom, USA, New Zealand, Thailand, China, India, South Africa and Italy. DAE’s uncomplicated business model and customer service ethos remain unchanged and the envy of competitors, many who use DAE as the benchmark by which their own customer service is judged. DAE membership is free and exchange fees are not charged until an exchange is confirmed.
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