SAN DIEGO, CALIFORNIA (September 18, 2012) — ResortCom International LLC has announced that Marci Mauro has joined the company as Director of Human Capital & Performance. Marci will focus on internal and external coaching, creative direction and new product training with clients.
ResortCom President Alex Marxer said: “Marci comes to us from our sister company Health Travel Guides where she had fantastic results on sales and team performance. As a world-class cyclist and professional triathlete, Marci has direct experience with what it takes to be a champion and she translates that into her professional business talents as well. ResortCom has a number of new products surfacing and Marci will be instrumental in training and coaching both employees and clients on these, particularly in the area of the Travel Escapes Club, which provides members with access to travel services, products and unique vacations.”
“In the end, we don’t work for companies, we work for people,” says Marci Mauro. “Human performance is about taking people – our greatest asset – and empowering them to reach their fullest potential. My goal is to work with the human element in breaking boundaries and achieving vision through human performance. People are the catalysts for transformation, resulting in breakthrough performance and results.”
“Our new motto is “We Make Timeshare WorkTM,” says Marxer. “What really makes those words come to life are the people on our team who understand customer service. As a result of listening to our clients, we recently opened a call center in Las Vegas. Marci has been instrumental in getting that up and running and motivating the folks there to excel on this new adventure. Her work at Health Travel Guides was superlative, increasing sales revenue 125% in just one year. Having worked with ResortCom in a consultant’s role prior to coming on full time, she is making great strides in that same direction.”
It’s clear something is going well with customer service at ResortCom when you read email kudos such as “Thank you so much. You have done everything you said you would and you’ll never know how much I appreciate it.” And “you went over and above what you needed to do and for that I am incredibly grateful.”
“Our technology is such that we can operate anywhere; but with people like Marci and the rest of our team members, technology becomes simply a tool to ensure we deliver the best customer service possible,” said John Small, Chairman of ResortCom. “The enthusiastic comments from both clients and timeshare owners/members is solid evidence that we are making timeshare work, time after time.”
ResortCom International is known as the top performer in Global Portfolio Management exemplified in healthy portfolios, low delinquencies and foreclosures. In addition to loan receivables servicing and portfolio management, ResortCom’s Financial Services Division also specializes in Maintenance Fee Billing and Collections, Merchant Credit Card Services, Tax Withholding Trust Administration, Custodial Services and Lender Support. The international company provides services in many languages and currencies.
Additionally it has a noted Resort Management Division which provides full hospitality management service to a number of brands, most notably LaTour Hotels and Resorts, with four- and five-star properties worldwide. The Travel Escapes Club operates within this division.
Marci is a resident of Cardiff, CA. She maintains her passion for athletics by coaching athletes in cycling and triathlon, as well as teaching spinning, yoga and Fit classes locally at Pacific Athletic Club and Frog’s Club One. Residents of the San Diego area will see her out at the Del Mar Mud Run in October and other fun events promoting teamwork and healthy lifestyles.
ResortCom International’s current client list includes: El Cid Resorts, Grand Solmar, Occidental Vacation Club, Park Plaza Resort, Playa Grande Resort and Spa, Raintree Vacation Club, Universal Vacation Club, Viva Vacation Club, Villa La Estancia Resort, Velas Vallarta, Bahia de Principe Avalon Vacation Club, Royal Holiday/Costamex and The Villa Group, to name a few. ResortCom International’s International Headquarters are located at: 404 Camino Del Rio South, Fourth Floor, San Diego, CA 92108. The company has offices in Las Vegas, Mexico City, Sao Paulo, Brazil, Phuket, Thailand and San Francisco. For more information about ResortCom International: www.resortcom.com
Contact: Alex Marxer (619) 683-2470
Media: Georgi Bohrod (619) 255-1661
SOURCE: ResortCom International