CustomerCount℠ Online System Employed as Comprehensive Tracking Vehicle
INDIANAPOLIS, IN (January 18, 2013) — Connections Magazine and IT Enabled Services Alliance have launched a CustomerCount survey for thousands of contact center professionals to determine the pulse of the call contact center industry on social media issues such as customer service and interactive communication vehicle.
CustomerCount is an enterprise feedback management designed specifically for contact centers using the telephone or other electronic service vehicles. It is designed to offer true 360° analysis for contact center performance improvement through customer engagement.
Participants will receive an email invitation with directions to a secure site for survey responses or it can be accessed at CustomerCounts’ website until January 21st. The results of the survey will be published in the March issue of Connections Magazine. Connections Magazine is a source for news, information, and whitepapers for call centers, contact centers, teleservice companies, telephone answering services, and telemessaging call centers. This site includes the popular buyers guide, teleservices glossary, area code charts, event listing, and legal consideration for call recording. To view the results of the survey, subscribe to Connections Magazine at www.connectionsmagazine.com.
According to Peter DeHaan, publisher of Connections “We felt it very important to stop guessing about what our readers felt and thought when it comes to the impact of social media on our industry. This feedback system from CustomerCount will give us some data which can be sliced and diced and put into different silos for managerial analysis. We are looking forward to the results.”
The CustomerCount Online Feedback process began with Email invitations and reminders and continues through to on-line reporting and analysis 24/7. It has been customized for this survey. Originally designed by Mobius Vendor Partners for a major client, the Online Feedback system collects and measures feedback from customers and can be designed, such as in this case, for other market measuring campaigns as well.
The new Customer Count Survey “Social by Default” is available at https://www.customercountsurveys.com/FindResort.aspx?B=406&C=69
Mobius Vendor Partners is a 14 year old business process design and management company specializing in servicing the needs of the timeshare industry. Mobius principals are active in ARDA through sponsorships and committee memberships. Robert Kobek RRP was a member of the Board of Trustees of the ARDA International Foundation. For more information visit www.mobiusvp.com or call 317-816-6000.
Itesa ‘s focus is enabling companies to communicate and connect more effectively and efficiently with their employees, customers and channels, using technology, telecommunications, contact centres’, social media and care. For more information: www.itesa.com
Georgi Bohrod (Media)
Robert Kobek (MVP)