MAITLAND, FL (March 21, 2013) — Fidelity National Timeshare (FNT) announces its commitment to making life easier for agents. According to Brenda L. Miller, Assistant Vice President and Operations Manager of Fidelity National Timeshare “this dedication to service is one of our mainstays. It’s all about giving agents the tools to serve their clients with more ease and simplifying the way they do business.”
The two proprietary tools offered by FNT are agentTRAX and TitleWave.
agentTRAX is the national software program FNT provides to agents to produce Closing Protection Letters, create policy jackets and review the status of their policy issuance and remittance.
Rob Cohen, Senior Vice President of Fidelity National Timeshare, says “the jacketTRAX component (which creates multiple issue transactions) has several new features especially for agents based in Florida, where many of our clients are located.”
TitleWave is one of the Fidelity National Timeshare’s most popular online tools in the market because it provides powerful features which allow agents to place orders and import them into closing software seamlessly. It also tracks order status online in real time as well as giving agents the ability to view all orders in one place, regardless of their location or order type.
“As we are a subsidiary of Fidelity National Financial, Inc. (NYSE: FNF), we have access to numerous tools to better serve our clients,” said Ms. Miller. FNF is the only company within the title insurance industry to be recognized on the Fortune 500 list.
“For agents using TitleWave, our title search order placement and tracking program, we are in our first phase of information sharing with agentTRAX (TitleWave Integration). When an agent enters their file number in agentTRAX to create a jacket, data in TitleWave for that file number will automatically populate the fields in the agentTRAX screen, thereby eliminating duplicate data entry,” Rob Cohen said.
“We understand the nuances of both deeded and non-deeded interests including timeshares, points-based clubs, travel clubs, fractional, shared ownership properties and private residence clubs. We know that every project is unique and requires specialized support from its title insurance and escrow