GOLD COAST, Australia (August 15, 2013) — DAE (Dial An Exchange) Group has announced the appointment of a new Chief Information Officer, James Mulvaney.
The Gold Coast-based global vacation ownership exchange program has witnessed rapid expansion over the past year and the appointment of a dedicated CIO is the next step in advancing their market position, according to DAE Group CEO, Francis Taylor.
“We are delighted to welcome James Mulvaney as the Chief Information Officer for the DAE,” Mr Taylor said.
“We are fortunate to have a knowledgeable, passionate professional with 25 years in the IT industry join our team as we move into new markets and expand our capabilities.”
Mr Taylor said the CIO’s role would be both strategic and operational, focusing on practical innovation to position DAE as a global leader in information systems.
Drawing on his wide experience in several industries, including Vacation Ownership, Mr Mulvaney is eager to transform the way the business and its customers access and utilize information.
“I am very excited to become a permanent fixture in the Timeshare industry and to work with one of the leading organizations in the market,” Mr Mulvaney said.
“My role will be to develop a professional, efficient and communicative department, centered around Information Services (IS), rather than physical technology.
“Primarily my team will deliver business aligned information services and contemporary solutions to benefit DAE internally, as well as improving the user experience for industry partners and members.
“This will involve assessing and removing constraints associated with traditional technology, while simultaneously establishing new systems that enable DAE’s business growth.
“Cloud Computing, particularly Software-as-a-Service (SaaS) will become the key component of Information Services Delivery, and ultimately play a core role in DAE’s global expansion strategies.
“My goal is to develop DAE’s IS department as a “Centre of Excellence” that leads by example to DAE and the wider industry, and, most importantly, helps it continue as a fun and attractive organization to work with.”
About DAE (Dial An Exchange)
DAE has grown significantly since it first opened its doors in 1997. A strong focus on quality customer service has led to their continued growth as over 50% of their new memberships have been the result of personal referrals. Today, the company services over 1 million timeshare owners (including 450,000 direct members) at resorts and clubs through 11 offices worldwide, and is a truly viable option for all timeshare owners to exchange their weeks and points or credits products.