LAS VEGAS, NV (March 6, 2014) — Diamond Resorts International® (NYSE: DRII), a global leader in the hospitality and vacation ownership industries, announces the introduction of new Monscierge technology at branded and managed European resorts. This new technology system features a high-definition monitor with touch screen software that functions like a personal concierge app.
Guests can use the monitor, which is located in the resort reception area, and navigate through the app to discover resort specific information and local area details including amenities, on-site facilities, local events, nearby restaurant recommendations and excursion opportunities. This Diamond branded, self-service device provides guests with 24/7 access to information they may need throughout their stay.
The monitor, also known as Monscierge Connect Lobby and CMS, includes a customised look and feel to adhere to Diamond’s global brand standards and reflects each property’s unique personality, distinctive style and local culture. In addition to the Connect Lobby and CMS, Diamond will launch the Connect Staff application early in 2014 which will offer a customised mobile app with a range of navigation and social media features. The app will be available on both the iOS and Android platforms.
The Monscierge Connect Lobby and CMS installation has been completed at all of Diamond’s branded and managed European resorts and will soon be rolled-out at select additional Diamond branded and managed resorts worldwide.
According to David F. Palmer, President and Chief Executive Officer, Diamond Resorts International®, “We’re very excited to offer this cutting edge technology at our European resorts. It is our goal to continually provide hassle-free and memorable Vacations of a Lifetime™ for our members, owners and guests, and we are confident that Monscierge will enhance the guest experience. It has been a pleasure to work with Monscierge on our new mobile and Connect Staff application and we look forward to providing this technology at resorts worldwide.”
Liam Walsh, Monscierge Managing Director added “We are delighted to be deploying our technology with Diamond Resorts International®. During the past year our respective organisations have collaborated across multiple time zones and continents to deliver this project with simultaneous input from many regional departments. This project has been a torch bearer for multinational project management, but more importantly, will provide Diamond members, owners and guests with immediate benefits.”
About Diamond Resorts International®
Diamond Resorts International®, with its network of more than 300 vacation destinations located in 33 countries throughout the continental United States, Hawaii, Canada, Mexico, the Caribbean, South America, Central America, Europe, Asia, Australia and Africa, provides guests with choices and flexibility as they design their dream vacation, whether they’re traveling an hour away or around the world. Our hassle-free, relaxing vacations give guests a truly memorable experience every time, for a lifetime.
Diamond Resorts International® manages vacation ownership resorts and sells vacation ownership points that provide members and owners with Vacations of a Lifetime™ through 92 managed resorts, 210 affiliated properties and four cruise itineraries. To learn more, visit DiamondResorts.com.
PRESS RELEASE SOURCE: Diamond Resorts International