June 20, 2014 — BREAKING: June – Friday the 20th 2014 N. America: Inundated by endless and excessive sales rep turn-over ratios, low morale and massive employee frustration, etc., in an unprecedented move some timeshare resort developers issued a recall of thousands of tainted sales reps trained and conditioned by the sales theory that: “Your whole tour is based on setting these people up for a fall. Everything we do here is what we call trick f**k. Just trick f**king these people.”
So Here’s The Scoop: There is a video online where a TS ‘sales manager’ (Director or PD) is instructing all the company’s sales reps not that they have a great product and service to sell, not that they offer superior vacation accommodations and a traveling lifestyle that surpasses the competition, not that they have some of the most beautiful drop dead gorgeous and stunning resorts in the world with top of the line modern amenities, not that their TS plan is by far one of the most member-friendly vacation plans around, but that (I repeat & quote)
“Your whole tour is based on setting these people up for a fall. Everything we do here is what we call trick f**k. Just trick f**king these people.”
Someone sent me a link to a video on YouTube that was uploaded on May 12th, 2014 by a “Mr. George McGarrett”, who seems to have gone through both a lot of time and expense to produce scores of these videos and post them on YouTube.
The videos are about the sales tactics at Mayan Palace resorts (aka Grupo Vidanta / Vida Vacations et al), a company empire that is under the leadership of its founder and well known head mucky-muck, one Señor Daniel Chavez Moran.
I e-mailed Mr. McGarrett seeking additional input as to his personal reasoning for producing and posting all these vids on YouTube. For whatever reason(s) he never responded, but it would appear he is also very active with other online venues and is quite upset.
George aside, like the character Howard Beale (played by Peter Finch) in the 1976 blockbuster Movie “Network” the timeshare mentality depicted in these videos on YouTube plagues our industry and has pi**ed me off for decades. Now “I’M AS MAD AS HELL, AND I’M NOT GOING TO TAKE THIS ANYMORE!”
Indeed that outlook has been infecting our global industry since the dawn of ‘Time’. And it is people like that — the scumbag bottom-feeding low-life ‘manager/trainer’ in the video — who continue to ruin our industry’s reputation, causing everyone else in ‘the biz’ egregious and irrefutable damages, harm and financial losses.
And their ‘mindset’ backed by their actions infects everyone from the sales guests to the owners/members and especially the honest reps working their asses off in the trenches selling what is otherwise a proven, consumer accepted & embraced, outstanding, legitimate, needed and wonderful travel and vacation product and service that the REST OF THE FRICKIN’ hospitality industry has no problem marketing and selling ‘clean’. You know, VACATIONS!
The bottom line is that – especially outside Canada and the USA – there is no shortage of these thieves, clowns, cons and low-lifes. I’ve met way too many over the years going back to the early days of the notorious Jim Quincy and his ‘approach’ to selling slices of Paradise in the early 1980’s when he single handedly almost destroyed the timeshare industry forever in the State of Hawaii.
And as for Señor Chavez – I can only say that I know that you and your company are no strangers to adversity – like the Casey Owens debacle he created and left for you to clean up not that long ago. But you ought to be totally embarrassed, ashamed, troubled and disturbed that you are permitting the types of ‘people’ depicted in these Videos to work for your company and in your name.
From your humble TS (tiempo compartido) beginnings in Mazatlan decades ago, Señor Chavez, you built some of the best and finest resorts in the Timeshare universe. You created one of the best ‘use’ plans ever devised, and you have some of the most gorgeous locations on this planet where your members can enjoy their precious but limited vacation time with family and friends — and yet you still have this caliber of management and/or trainers and reps on your team leading the charge.
Así que lo siento. Espero que se mejore pronto. (Yes, in case it’s too subtle for you, I meant to say that.)
Good Luck Out There! – Buena suerte ahí fuera!
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Contributing sometimes extravagant, bombastic, emotional, pompous or even pretentious writings about the timeshare industry, Scoop covers an array of industry related subjects each week including inside information, tips, scandals, interviews, forecasts as well as new (good or bad) products and services — and, of course, all the ‘Good’, the ‘Bad’ and the ‘Ugly’.
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