-via ResortCom International
It is with profound sadness that we announce that our friend and colleague, Alex Marxer, passed away on Saturday evening, December 13, 2014. He was surrounded by his family. He was President of ResortCom International and will be profoundly missed by his colleagues, many clients, his friends and all who knew him.
Prior to joining ResortCom, Alex had already accomplished much in his life. With a BA in Business, Languages, and Inter-cultural Management from the University of Passau, Germany and fluency or proficiency in German, English, Spanish and Russian, his intellectual curiosity took him around the world. After a variety of entrepreneurial activities in his native Germany, in 1997 Alex joined Intershop Communications, in Northern California. He was responsible for creating the global IT infrastructure of this leading ecommerce company and supported the Company’s successful IPO. He then took his considerable talents to Outcome Inc, taking the role of Chief Information Officer and building Outcome’s engineering and technology platform for Web Services and Service Oriented Architectures. He was also a co-founder of i-Somm and Health Travel Guides.
Alex came on board at ResortCom International in 2002 as SVP of Operations. He led a cultural transformation, molding the Company into a process and customer-centric organization, an endeavor culminating in the CRM Implementation of the Year Award by CRM Magazine in 2006. At a critical time in our history, Alex was promoted to lead ResortCom International as President, in 2011. Over the last few years, in addition to strengthening ResortCom’s financial position and management team, Alex led major initiatives such as moving the Contact Center from Mexico City to Las Vegas and a complete redesign of ResortApp, positioning the company to continue to gain new customers and grow into new markets. He spoke regularly at Hospitality and Technology events, on a wide range of topics, including Out of the Box thinking, CRM and technology trends.
Although he was a very driven person and had many, many personal and business goals that he set out to achieve – he was a big believer in the “journey”, and as such, enjoyed every step and the people in his life along the way. He enjoyed reading, skiing, fitness and cars, but most enjoyed participating in his children’s many activities and interests.
Alex led ResortCom with sharp business acumen, yet with a heart for those he worked with and considered his friends. He had a very positive vision of ResortCom’s future, was very excited about the possibilities and was very passionate about exploring them. Alex’s motto was “Let’s put wings on your ideas!”
He is survived by his wife Kristine and three children Lukas, Lexi and Sophie, as well as his father, Anton, mother, Renate and sister, Melanie.