TALLAHASSEE, FL (December 2, 2016) — Attorney General Pam Bondi has announced a settlement reached with Grand Incentives, a Sarasota-based corporation doing business as Coast to Coast Giveaways, Take Two Nights and Jose L. Martinez. In December 2015, Attorney General Bondi’s Office filed a civil action against Grand Incentives following an investigation into allegations that the travel company engaged in unfair and deceptive practices.
According to consumer complaints, Grand Incentives allegedly misled consumers into purchasing travel incentives, travel club membership upgrades or multi-year membership renewals or benefit extensions. Consumers alleged that the company falsely represented that these purchases were required or misrepresented that consumers would lose their memberships if they failed to agree to the purchases. In other cases, Grand Incentives allegedly denied consumers’ travel requests, contending that overly restrictive terms and conditions relating to the activation of vacation certificates applied. The company also allegedly inappropriately delayed or denied refunds for deposits paid to redeem these certificates.
Grand Incentives denies all claims and has cooperated with Attorney General Bondi’s Office to resolve this case.
As part of the settlement agreement, Grand Incentives is required to:
- Clearly and accurately disclose all material terms, conditions, uses and costs of Grand Incentives’ products to consumers before seeking payment;
- Provide consumers with an email or other written purchase confirmation within 24 hours of purchase;
- Offer consumers an unconditional 30-day cancellation and refund right on any membership purchase;
- Provide consumers a mechanism to timely register vacation certificates and to select preferred eligible dates;
- Issue refunds within 30 days of request to any consumers who timely registered vacation certificates and paid deposits in accordance with the terms of the vacation certificates; and
- Review and respond to existing and future complaints in writing within 30 days. Any unresolved complaints requesting refunds shall be forwarded to the Attorney General’s Office for further review.
Since the Attorney General’s Office filed the action, Grand Incentives reports more than $450,000 refunded to consumers.
PRESS RELEASE SOURCE: Florida Office of the Attorney General