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Pull up a stool, order your poison and join the conversation!

What do you know that you’d like to anonymously pass along? Did we get something right or wrong? Got gossip, rumors or bitches & moans, obituaries, kudos, etc. you’d like to share? Send it on in to [email protected]

It’s easy, it’s a blast– it’s anonymous… (Your identity is always protected so use any ‘handle’ [nickname] you want!)

And always remember: If you don’t want to see it in The GateHouse, don’t do it…

Some Special Features from InsideTheGate.com you might want to check out this week:

  • CURRENT NEWS HEADLINES (stuff you might have missed last week)
  • SCOOP DU JOUR (retired, but available at the link)
  • MORNING MEETING: Sales training tips designed to get you thinking, to expand your knowledge, to help you to become all that you can be in the timeshare sales arena.
  • OFF TOPIC (Just for fun, from the goofy to the profound, published weekly, every Monday)
  • ON THE ROAD Timeshare Resort destinations and reviews, travel deals and more! (Published weekly, every Monday)

EMAIL: [email protected]

Diamond Resorts now hiring

Permanent link to this article: http://www.insidethegate.com/gatehouse/2010/10/welcome-to-the-gatehouse-3/

Weekly Wisecrack: February 18, 2017

Step Right Up:

Having burned through most sales centers in Mexico, Jamaica and the D.R. over the past two decades, Scott finally retuned to the U.S. where, unable to obtain a timeshare salesman’s license and being near broke, he quickly landed a new gig and started applying the special skills and talents he had acquired over the years.

The Weekly Wisecrack is an often snarky look inside the workings of the timeshare industry, usually but not always from the viewpoint of sales and marketing representatives. Do you have a different point of view? Leave your own caption in the Comments if you’re so inclined…
Image Source: By Ferdinand Schmutzer – AdventuresInPoorTaste.com

Permanent link to this article: http://www.insidethegate.com/gatehouse/2017/02/weekly-wisecrack-february-18-2017/

Timeshare Odds and Ends: February 18, 2017


Kudos to the pioneers of the timeshare industry, the developers and the sales/marketing professionals who invented it and made it all work – the cowboys/girls of the 60’s, 70’s and early 80’s who played hard and fast, never quite believing the ride was going to last.

Allyson, Brian, Jenifer, Jeff, Gloria, Mike, Sherri, Dale, Diane, Art, Judy, Don, Joy, Bill, Victoria, Fred, Judy, Chuck, Carmen, Randy, Karen, Rod, Mary, Ben, Sahara, Tom, Betty, Scott, Julie, Sean, Linda, Barry, Cathy, Rick, Terry, Bob, Charlie, Marsha, Tim… I remember you…

Wasn’t it a time though? Wasn’t it?

So what’s the Scoop? What’s currently at work in the biz that was invented by those boys and girls back in the day? Are those things good or bad? Take a walk down Memory Lane in the Land of Time at Scoop du Jour: A Long Overdue Tribute

Wyndham Worldwide Corporation has issued its results for the three months and year ended December 31, 2016. As usual, I’ll get right to the Vacation Ownership segment results:

Vacation Ownership Revenues were $705 million in the fourth quarter of 2016, compared with $706 million in the fourth quarter of 2015.

Gross VOI sales in the fourth quarter of 2016 were flat, impacted by sales office closures from a restructuring and Hurricane Matthew. The number of new owners added during the quarter was up 8% from the prior year quarter. Volume per guest (VPG) was up 0.4% and tour flow declined 1.5%, reflecting the closure of sales sites as noted above.

EBITDA was $182 million in the fourth quarter compared with $174 million in the prior year quarter. Adjusted EBITDA was $191 million for the fourth quarter of 2016, an increase of 10% compared with the prior year quarter, due to lower costs.

Balance Sheet Information as of December 31, 2016:

  • Cash and cash equivalents of $185 million, compared with $171 million at December 31, 2015
  • Vacation ownership contract receivables, net, of $2.8 billion, compared with $2.7 billion at December 31, 2015
  • Vacation ownership and other inventory of $1.4 billion, compared with $1.3 billion at December 31, 2015
  • Securitized vacation ownership debt of $2.1 billion, unchanged from December 31, 2015
  • Long-term debt of $3.4 billion, compared with $3.1 billion at December 31, 2015. The remaining borrowing capacity on the revolving credit facility, net of commercial paper borrowings, was $1.1 billion as of December 31, 2016, compared with $1.4 billion at December 31, 2015.

View the rest of the information here

Put this on your calendar: Hilton Grand Vacations will report financial results for the fourth quarter and full year 2016 after the financial markets close on Wednesday, March 1, 2017, followed by a teleconference on Thursday, March 2, 2017, at 11 a.m. (EST).

To access the live teleconference, please dial 1-866-491-9243 in the U.S./Canada (or +1-719-785-1754 internationally) approximately 15 minutes prior to the teleconference’s start time and reference ID# 3338221. A live webcast will also be available by logging onto the HGV Investor Relations website at http://investors.hgv.com/events-and-presentations.

Add this to your calendar, too. Tuesday, February 28, 2017 after the market closes, ILG will release its fourth quarter and full year 2016 financial results AND will also host a related conference call beginning at 4:30 p.m. ET that same day, accessible via telephone and the Internet.

Investors and analysts may participate in the live conference call by dialing 844-832-7221 (toll-free domestic) or 973-638-3062 (international); Conference ID: 68382122. Please register at least 10 minutes before the conference call begins. A replay of the call will be available for 7 days via telephone starting approximately two hours after the call ends. The replay can be accessed at 855-859-2056 (toll-free domestic) or 404-537-3406 (international); Conference ID: 68382122. The webcast will be archived on ILG’s website for 90 days after the call. A transcript of the call will also be available on the website.


Have you seen the world yet?

Where are YOU going this year?


Permanent link to this article: http://www.insidethegate.com/gatehouse/2017/02/timeshare-odds-and-ends-february-18-2017/

Weekly Jukebox: February 18, 2017

Blue mic 
Seven-time Grammy-winning Jazz musician Al Jarreau has passed away at the age of 76. He died in a Los Angeles hospital on February 12, 2017, exactly one month before his 77th birthday and just two days after announcing his retirement.

In case you don’t know, Jarreau’s amazing talent spanned the Jazz, Pop and R&B Worlds for decades. He is perhaps best known for his 1981 album Breakin’ Away, for having sung the theme song of the late–1980s television series Moonlighting, and as a performer in the 1985 charity song “We Are the World”.

Of the many fine tracks he laid down in his lifetime, I present here my personal favorite, the beautiful Something That You Said. The world is poorer for his passing.

The Weekly Juke Box aims to feature good music/good fun regardless of era or genre. Send in your own favorite and if I can find a good version on YouTube I’ll post it for you! What would you like to see or hear? [email protected]

Permanent link to this article: http://www.insidethegate.com/gatehouse/2017/02/weekly-jukebox-february-18-2017/

Connecticut USA Timeshare News: February 18, 2017

It's Happy Hour at The GateHouse>> EASTERN USA TIMESHARE NEWS:

PRESTON: Technical issues have over-run a deadline for approval of plans, but the Mohegan Tribal Gaming Authority and the town of Preston expect to be able to move ahead anyway.

And what plans are those? A 393-acre property across the river from the Mohegan Sun that would include a 40-acre theme park, indoor water park, synthetic ski slope, sports training complex, an outdoor-theme retail store, hotels, senior housing and timeshare units, an RV park and a marina on the Thames River and restaurant space, a convenience store and gas station.

The tribe expects to spend somewhere between $200 – $600 million developing the land.

Previously home to the Norwich Hospital, a psychiatric hospital, the brownfield site has been vacant since the state closed its doors in 1996. The state sold it to Preston in 2009 for $1. The town and the tribe have been discussing development for the site for a decade or so, but it’s taken about that long to clean it up and demolish dozens of buildings to make way for new development. Serious negotiations for the purchase of the property only began in mid 2016.

Of course since the deadline wasn’t met the town is now obligated to contact other parties who have expressed interest in the property. And there will be town halls and public meetings going forward regardless.

The Planning and Zoning Commission voted Jan. 31 that the tribe’s plan complies with the town’s Plan of Conservation and Development and any inconsistencies could be resolved as concrete development plans emerge. The town says it has every intention to continue its good-faith negotiations with the tribe and expects a final agreement with the tribe.

I don’t have details of the proposed timeshare segment of the plan — how many units there would be, who would brand and sell it, etc. — so you’ll have to stay tuned for that. But here is a map of the proposed development so you can get a general idea.

Mohegan Sun Development

Groundbreaking may take place anywhere from 2018 to 2020, so don’t pack your bags just yet.

“If you haven’t got anything nice to say about anybody, come sit next to me.” –Alice Roosevelt Longworth
Tip Jar Do you have tips or rumors you’d like to share ANONYMOUSLY? Something you’d like us to investigate or follow up on? Help fill up the Tips Jar so we can share it with the whole Timeshare World! CONTACT: [email protected]

Permanent link to this article: http://www.insidethegate.com/gatehouse/2017/02/connecticut-usa-timeshare-news-february-18-2017/

New Jersey USA Timeshare News: February 18, 2017

It's Happy Hour at The GateHouse>> EASTERN USA TIMESHARE NEWS:

CAMDEN: Those of you following the VO Group timeshare fraud case know that the sentencing date for the last two defendants, Dennis Nadeau and Joshua Gayl, Esq., was scheduled for Friday, Nov. 4. But that date was apparently postponed and as of today there is no new information available online as to when that sentencing will take place.

That’s just to let you know what’s (not) going on with the case, since you’ve been asking.

As for the appeals process for Adam Lacerda and Ian Resnick, the Court has granted another Motion for an extension of time filed by the Appellants. The Appellants’ brief, appendix and presentence report, if applicable, must be filed and served on or before April 3, 2017. This is a long process, so don’t hold your breath for an actual decision on the appeal itself.

Sticking my foot out, I’m of the opinion that at the end of the process Adam’s 27-year sentence will be reduced somewhat. By how much I won’t venture to guess. What’s your guess?

Oh, and one more thing. According to the Federal Bureau of Prisons Ashley Lacerda’s release date is now December 14, 2017, just in time for Christmas. She’s almost done.

Stay tuned.

“If you haven’t got anything nice to say about anybody, come sit next to me.” -Alice Roosevelt Longworth

Tip JarDo you have tips or rumors you’d like to share ANONYMOUSLY? Something you’d like us to investigate or follow up on? Help fill up the Tips Jar so we can share it with the whole Timeshare World! CONTACT: [email protected]

Permanent link to this article: http://www.insidethegate.com/gatehouse/2017/02/new-jersey-usa-timeshare-news-february-18-2017/

Caribbean Timeshare News: February 18, 2017


US VIRGIN ISLANDS: Governor Kenneth Mapp’s administration has come up with a plan to rid the Government of the Virgin Islands of its structural deficit (currently $110 million), and if you like to vacation in the islands you’re not going to like it.

His solution to the problem is the passage of a new “sin tax” bill (aka the Virgin Islands Revenue Enhancement and Economic Recovery Act), which will either introduce or raise taxes on rum, beer, tobacco products, sugary drinks, internet purchases and timeshare unit owners.

Directly aimed at the timeshare industry is a bill known as the “Virgin Islands Timeshare Act,” within which is concealed part of the sin tax measure. It was supposedly supported by a cooperative effort between the Government of the Virgin Islands and the timeshare industry, but in fact business leaders are not happy with it at all. They point out that recent data show timeshare units host over 100,000 guests per year in the Virgin Islands and these visitors contribute a significant amount of revenue to the local economy.

The measure originally levied a tax of $30 per day on timeshare unit owners, but senators decreased the amount to $25. Whooptie-do.

So how does a $25 per night tax on your timeshare interval sound to you? For a week’s stay in your timeshare (or as an exchanger or renter), you will be charged an additional $175 — on top of what you’ve already paid in purchase price, maintenance fees, exchange fees, etc. I don’t see how it can be a positive thing for the industry.

Protests have been widespread but even the coordinated pressure from a broad coalition of community groups, including the St. Thomas Chamber of Commerce, Indian Association, bar and restaurant groups, hotel and timeshare associations, liquor wholesalers, and others have not swayed Mr. Mapp’s resolve. In the end, on Wednesday Feb. 15 — in spite of massive protests outside of the legislative hall — the measure passed the Finance Committee, led by a group of Democrats who’ve supported the measure from the beginning. If I understand the process correctly the bill now moves to the Committee on Rules and Judiciary.

USVI protest Here’s a photo a reader sent in showing part of the protest.

Where has ARDA been in all this? Well, since at least 2011 ARDA-Caribbean says its has been monitoring legislative activity that may be harmful to timeshare. And according to their website:

“The US Virgin Islands Department of Tourism, in conjunction with the Office of the Governor, is developing a 5-Year Tourism Development plan to chart a sustainable future for tourism in the territory. The plan will be developed in several stages and will include research, strategic visioning sessions, and data collection. 

ARDA-Caribbean liason Keith Stephenson, has been invited to serve as an expert moderator for the strategic visioning sessions focusing on future lodging development.

“On behalf of ARDA-Caribbean, I am honored to be invited to participate in this important initiative”, said Stephenson. “ARDA-Caribbean is committed to working collaboratively with the government and the private sector for the long-term health and growth of the USVI travel and tourism industry”.

That doesn’t tell us much, but this “sin tax” measure is part of that five-year plan. Other than that, I don’t see anything about it on their website to indicate they’re fighting the tax. Maybe I’m not looking in the right place?

“If you haven’t got anything nice to say about anybody, come sit next to me.” -Alice Roosevelt Longworth

Tip JarDo you have tips or rumors you’d like to share ANONYMOUSLY? Something you’d like us to investigate or follow up on? Help fill up the Tips Jar so we can share it with the whole Timeshare World! CONTACT: [email protected]

Permanent link to this article: http://www.insidethegate.com/gatehouse/2017/02/caribbean-timeshare-news-february-18-2017/

Ya Burnt! February 18, 2017


Welcome to the first (and maybe last?) edition of my new hit series invented for your amusement. If you’ve got a burn to share, send it on in!

T/Os who swagger over to a table and “close” a deal by tossing out a nosebleed-drop when they’ve barely sat down are one-trick ponies. They should no longer be allowed to call themselves “closers” and must forfeit any bragging rights. Still think you’re a god, hot shot? YA BURNT!

If you’re a sales manager whose idea of “training” is simply sending the new guy/gal on a “ride” with another under-skilled, under-trained rep, then you shouldn’t be surprised when the developer finds out what a fraud you are and sends you packing. You can always find gainful employment running an out-bound cold-call phone room selling HGH or some other snake oil, and that’s probably where you belong. YA BURNT!

If you are the Big Cheese running an entire TS sales and marketing operation but you never sold a week in your life or even “hauled a tour”, everyone knows you got the job because your nose is shoved up somebody’s behind. Don’t fool yourself into thinking that anyone in the trenches respects you for anything other than being able to stand the odor. YA BURNT!

Tip Jar Do you have a burn you’d like to share in this category? Help fill up the Tips Jar so I can share it with the whole world! CONTACT: [email protected]

Permanent link to this article: http://www.insidethegate.com/gatehouse/2017/02/ya-burnt-february-18-2017/

Idle Timeshare Thoughts: February 18, 2017

It's Happy Hour at The GateHouse

QUOTABLE QUOTES: “There are not enough jails, not enough police, not enough courts to enforce a law not supported by the people.” —Hubert H. Humphrey

David Scowsill, President and CEO of the World Travel & Tourism Council (WTTC) is warning that “the United States is in danger of taking the same path it took after the 9/11 terror attacks, which led to a decade of economic stagnation in the travel and tourism sector.”

While speaking at the Routes Americas aviation conference in Las Vegas on Feb. 14, he said, “Strict visa policies and inward-looking sentiment led to a $600 billion loss in tourism revenues in the decade post 9/11, as previously reported by the US Travel Association, with a noted 9% drop in international arrivals in the period of 2001 – 2009.

“The Trump Administration is in danger of steering the country in the same direction, which could have a huge impact on the country’s travel and tourism sector, which generates over 8% of the country’s GDP and supports nearly 10% of total employment in the US.”

His advice to President Trump is summed up in five bullet points:

  • Recognise that travel is a key generator of American jobs and economic growth.
  • Keep tourism out of politics. Blanket bans on citizens from specific countries will not make the American people safer.
  • Remember the decade of lost economic growth. Travellers have a choice and they will go elsewhere.
  • Use the technology available to share information. That will ensure that only the right people arrive at borders in the first place.
  • Consult with the industry in advance of change. This will make the implementation of policies more orderly, fairer and less damaging.

Ya gotta think these things through before ya go shootin’ from the hip, know what I mean?

“If you haven’t got anything nice to say about anybody, come sit next to me.” –Alice Roosevelt Longworth

Tip JarDo you have tips or rumors you’d like to share ANONYMOUSLY? Something you’d like us to investigate or follow up on? Help fill up the Tips Jar so we can share it with the whole Timeshare World! CONTACT: [email protected]

Permanent link to this article: http://www.insidethegate.com/gatehouse/2017/02/idle-timeshare-thoughts-february-18-2017/

Timeshare People on the Move: February 18, 2017

It's Happy Hour at The GateHouse>> TIMESHARE PEOPLE ON THE MOVE:

Loan Montgomery-FreitasLoan Montgomery-Freitas has been named general manager for the Outrigger-managed Wyndham Vacation Resorts Royal Garden at Waikiki As manager she will ensure all facets of vacation ownership operations and Wyndham brand standards are fulfilled while attaining the highest level of owner, guest and host (employee) satisfaction.

Familiar with the resort, having been assistant resort manager since 2012, Montgomery-Freitas was also front office manager at the Holiday Inn Resort Waikiki Beachcomber and saw the property through two brand transitions. She is also familiar with the OHANA brand, having been front office manager at the OHANA Waikiki West and guest services manager at the OHANA Waikiki East by Outrigger.

A graduate of Colorado State University, Montgomery-Freitas is a Certified Front Desk Manager (CFDM) and sits on the membership committee for the Hawai’i Lodging & Tourism Association’s Women in Lodging & Tourism.

George Stemper has taken up the reins as CEO of SPI Software. In that position he will oversee all aspects of the company including operations and product enhancement; sales and marketing, strategy and direction.

Stemper’s considerable experience in building hospitality industry-related software and Internet services companies spans over 25 years, most recently with Onstream Media, a leading online service provider of live and on-demand Internet-based corporate communications services such as webcasting, video streaming, hosting and web conferencing technology. Previously, he served as Chief Operating Officer for Visual Data Corporation that merged with Onstream Media, and was instrumental in their restructuring and positioning as a leader in webcasting and streaming. Prior to that, he held positions as Senior Vice President with Hospitality Solutions International (HSI) and as the Chief Operating Officer and as Executive Vice President for MCORP, a software developer and product integrator having hotel technology, telecom, and enterprise-oriented business solutions.

Have you been promoted or moved to a new company/location? Do you know of someone who has? Has someone been fired or demoted? Tell us about it! Send the information to The GateHouse to be included in People on the Move!
CONTACT: [email protected]

Permanent link to this article: http://www.insidethegate.com/gatehouse/2017/02/timeshare-people-on-the-move-february-18-2017/

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