-by Josh B.
Mission Accomplishment spawns from Situational Understanding. Much of situational understanding comes from input, feedback, advice, and intelligence received from others; seen in this way, it is easy to understand that Situational Understanding begins with listening.
Listening is one of the most important and most common activities that leaders do. For a number of [...]

–by Jewell Lim Esposito, Esq.
Timeshare companies, hotels that sell fractional ownership, their resorts, and their owners must be quaking…
April 2011. We already know that timeshare and hotel companies that think their sales force is made up of independent contractors and not employees have exposure, as the April 2011 case of Whitehead et al v. [...]

–by Contrast Design
First and foremost, corporate video should be seen as an acquired asset that will contribute to your company’s bottom line. Not only will a corporate video contribute to your company’s bottom line, it will also enhance your company’s brand image, such is the power of a corporate video.
Corporate video can raise your company’s [...]

–by Clara Rose
ADA compliance changes are coming; most businesses are already aware of this fact and have at least started talking about how it will affect them. The question is – how painful and complicated will this process be?
Step 1 – Get educated about the basics
A good way to start down the road to ADA [...]

It’s every traveler’s nightmare: the dream vacation gone horribly — even tragically — wrong. Unfortunately, it happens all too often, and all too needlessly. Resorts are frequently host not just to guests but danger: negligent security, unsafe pool conditions, and other hazardous conditions on-site. Indeed, so many injuries are being seen in Florida that resort [...]

-author unknown
No one can make you serve customers well. That’s because great service is a choice. Harvey MacKay tells a wonderful story about a cab driver that proved this point.
He was waiting in line for a ride at the airport. When a cab pulled up, the first thing Harvey noticed was that the taxi was [...]

-by Skip Weisman
When approached and I ask Human Resource directors and corporate training directors, and even CEO’s about how they feel “training” is going to help their organizations, I usually learn that they have grossly over-estimated what “training” can be expected to do.
Personnel problems? Bit of training will fix it. Sales down? No problem, bit [...]

-by TS Newshound
There are always two sides to every coin and so it goes when working at either front to back (F/B) or T/O sales centers. Both have their advantages as well as their downsides.
For many sales people the transition from being a front line sales person to either a closer or going F/B can [...]

By: John Philip
I recently carried out a web-site review for a solid and successful company. It had followed most of the ‘rules’ for getting high traffic, but had somehow missed the mark. I suspect that a large number of visitors found the site unconvincing, uninspiring and unmemorable. The site certainly did little to enhance [...]

Author: David Byrd
Appointed leaders fill the halls and offices of every organization in the world. However, being delegated the role of leader does not automatically qualify someone as an effective leader. Effective leaders are unique. They are consistent. They know what works and what does not work. As a result, they foster positive and [...]