Exeter, Devon, England, October 23, 2009 – Five people connected to St. Frances Marketing Ltd, an Exeter, UK-based holiday marketing company, have been charged by Devon Trading Standards with with 36 charges of unfair trading practices. All five are either present or past directors of St. Frances Marketing.
Carol Small, Karen Henthorne, Mark Herbert, and John and Michael Girvin were all officially charged at Exeter Magistrates’ Court on Oct. 20. They did not enter pleas to the charges at that time.
The charges allege that St Frances Marketing, which was a company set up to market holiday products, used unfair selling processes. The charges have been brought under the Consumer Protection for Unfair Trading Regulations 2008 and the case will be dealt with at Exeter’s crown court beginning Friday, December 16.
The company is now in liquidation.
The charges, which are all related to individual complaints by customers, allege that misleading tactics were used, such as claiming that their product was not timeshare when it essentially was; telling customers there was no cooling off period when in fact they had 14 days to change their minds; and telling customers the company would buy back the holiday points when in fact the company would not.
You can read more about this company’s issues at:
Scam Alert! The Latest Timeshare Battle
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Lenders to study Exeter timeshare deals
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Legal bid over claims of missold holidays
August 03, 2009, 07:01