Industry Leaders Combine Expertise to Offer Online Feedback System to Industry
INDIANAPOLIS, IN (September 16, 2010) – TimeShareWare, which develops and markets software solutions to the shared-ownership industry and Mobius Vendor Partners (MVP), a ten year old business process design and management company specializing in servicing the needs of the timeshare industry, have teamed up to offer MVP’s online feedback system to a broader range of clients.
According to Bill Morris, managing partner of MVP, Customer Count’s consistent process supports TimeShareWare’s management in its identification of problem trends and needs on a real time, 24/7 basis. “It will also be of great support to our existing clients who already use TimeShareWare software since it pinpoints challenges most significant to prospects, customers and/or guests.”
Jerry Sandorf, Chief Operations Officer of the Utah based company said “TimeShareWare has been impressed by the comprehensiveness of Customer Count’s feedback system. The Customer Count product measures the overall experience of a tour guest, reservation guest, or owner and highlights opportunities for resort operations to improve customer satisfaction and loyalty. The prospects of helping TimeShareWare clients achieve these core imperatives are why we are excited with our alignment with Customer Count.”
According to Morris, MVP’s CustomerCount® provides innovative customer and prospect feedback solutions through advanced architecture that provides for rapid deployment and changes. Intelligent design features provide for both flexibility of questions displayed to unique customer segments as well as enhanced, data driven analysis. Specialized modules are available to better serve call center/customer contact, post travel and post tour programs. Survey submissions are available real-time, 24/7, via secure on-line access.
“These days, building customer loyalty is of primary concern. Using CustomerCount supports the process by zeroing in on customer satisfaction and allowing management to adjust where needed quickly and cost effectively,” says Morris. “Our association with the leading provider of software solutions for the timeshare industry allows us to fill a much needed niche and provide additional value for many of their customers.”
Jerry Sandorf says “TimeShareWare uses advanced technology and has created a state-of-the-art software platform to provide best of breed, superior software solutions to shared-ownership, mixed use resorts.” Since 1993, TimeShareWare has served all sizes and types of vacation ownership associations, fractional ownership properties, and timeshare resorts including multi-site, single-site, and points-based clubs. The advanced technology provides critical functionality to the Vacation Ownership, Vacation Club, and Vacation Rentals industries. The TimeShareWare software platform includes solutions for lead and tour management, contract processing, sales and marketing, owner accounting, loan servicing, property management, reservations, and web-based owner servicing.
Georgi Bohrod (Media)
Bill Morris (MVP)