MANCHESTER, U.K. (Dec 08, 2010) –- The Timeshare Association has announced that November 2010 saw a large rise in the number of calls from concerned timeshare owners and consumers looking for advice.
The number of calls answered successfully by the helpline team rose to the highest ever monthly figure. A total of 797 calls were received. The previous highest figure was in January 2009 when 691 calls were received. The November 2010 figure is 106 calls higher, representing an increase of 15% above the previous highest monthly number.
The association released other statistics for November.
- Longest call duration was 24 minutes
- Busiest day was Wednesday 8 November when 56 calls were answered
- Average time waited for call to be answered was 15.7 seconds
- Only 15 calls were missed
- The association also received and handled 176 email enquiries through the website and directly to their office. This is the second highest amount of email enquiries to date
“The helpline team has been really busy and the service we provide is proving invaluable to owners and consumers. We have also updated our cold callers list which covers all the companies undertaking cold calling activities over the past four weeks. This is generated by the helpline team from all the calls they receive,” said Mr Harry Taylor, CEO.
The Timeshare Association (Timeshare Owners and Committees), known as TATOC, was formed in 1989 and is the only elected consumer association representing the interests of timeshare owners in Europe. Member resorts are located across Europe giving TATOC access to over 275,000 timeshare-owning families. The mission of TATOC is to safeguard and enhance the timeshare holiday experience for existing and prospective users and to be the voice of owners. In 2010, TATOC has focused not only on increasing the membership base but also raising the profile of the Association, establishing TATOC as the recognized voice of the timeshare consumer and an informed point of contact.