The 1st ever software of its kind, VLO 1.0 provides Business Intelligence that can reduce cancellations, improving save percentages, and increase overall customer satisfaction
SALT LAKE CITY, UT (December 6, 2010) — Vida Vacation Club, The new label with enhanced service for the Grupo Vidanta timeshare giant, recently deployed TrackResults Software (TRS) version 5.5.22 to its largest sales center in Mexico. Version 5.5.22 contains a custom built VLO module version 1.0 designed specifically to improve new sales retention, and reduce rescission by profiling the reasons deals try to unwind, and identifying the resources best suited to rewind them.
TRS specialists trained and brainstormed with everyone in Nuevo Vallarta to put the best processes in place according to their business rules.
Vida’s Member Services dept. is now prepped for speeding up and improving new member experience and service using the TrackResults Software custom designed VLO module. Due to TRS SaaS analytics and Business Intelligence engine providing up to the minute reports, specialists at Vida will now be able to escalate high priority tickets to the person most capable of addressing the issue.
VLO’s at Vida can now report on dozens of factors affecting cancelation rates thereby improving retention of new sales.
Testimonials from key personnel, at the International Sales conference held in October 2010 in Chicago, stated the company is generating or saving “literally millions and millions of dollars each year, using the TrackResults Business Intelligence platform.”
From the Marketing depts. up thru the Sales depts., and VLO depts., to the desk of the corporate Directors, everyone is on the same page, and making faster, smarter business decisions.
Says Chief Technology Officer, “You guys seem less like a software company, and more like expert consultants who truly understand our process, and use your software as a tool for intelligence…”
The Vida Vacation club is owned by Grupo Vidanta, arguably one of the largest timeshare Companies in the world based on sales volume. TrackResults Software Business Intelligence engine completely encompasses the sales and marketing of Vida’s excellent resort inventory, including the Grand Mayan Resorts, Mayan Palace Resorts, Grand Luxxe Villas, Grand Bliss Resorts, and the Sea Garden Resorts.
TrackResults Software is located in Salt Lake City Utah and has been in business since 2005. A leading provider of Business Intelligence, Sales Reporting and Digital Manifesting, it is accessible via any web-browser or web enabled device. The TrackResults Software SaaS platform is trusted by over 50 sales forces in the vacation ownership industry across North America. TrackResults Software is a member of American Resort Development Association, Better Business Bureau, Resorts of Distinction, Resort Developers Association and Cooperative Association of Resort Exchangers. To learn how TrackResults can improve ROI please call 888-819-4807 or visit us at www.trackresults.net
SOURCE: TrackResults Software