Timeshare loan-servicing leader Concord Servicing has received an A+ rating by the Better Business Bureau. The rating reinforces the company mission of crafting an unparalleled reputation for integrity, reliability and outstanding customer service in the financial and debt-collection industries.
Scottsdale, Ariz. (August 16, 2011) — Concord Servicing Corporation, the timeshare industry’s premier third-party loan servicing and collections provider, announced today that their A+ rating with the Better Business Bureau® (BBB) has been extended for another year.
The renewed rating is confirmation that the company has once again lived up to its high standards in customer service. Since opening its doors in 1988, Concord Servicing has operated every aspect of its business with the mission “to maintain an unparalleled reputation for integrity, reliability, and outstanding customer service at a price that is competitive.” The pillars of this mission are some of the key service indicators of BBB evaluation process: accuracy, efficiency, flexibility and responsiveness.
“We have uncommonly high service standards at Concord Servicing. Every single day we set out to deliver on those standards in everything we do,” said Concord CEO and President Robert W. Bertrand. “The continuation of our A+ Better Business Bureau® rating is proof that we have once again lived up to our company’s mission.”
He added, “I could not be prouder of our team’s enduring success in extraordinary customer service.”
The A+ rating is the highest rating the Better Business Bureau® can bestow. The BBB evaluates a business based on a number of criteria including the company’s history, number of complaints, the process of addressing and resolving customer complaints, and advertising methods.
To learn more about Concord Servicing Corporation, visit: http://www.concordservicing.com
About Concord Servicing
Well-known as the premier service provider within the timeshare industry since 1988, Concord provides clients with customized technology and loan servicing solutions to fit their needs. Concord has expanded the variety of asset classes they serve to include many different types of consumer installment receivables, serving both US and non-US clients. For more information, visit www.concordservicing.com.
About BBB Serving Central, Northern & Western Arizona
BBB is an unbiased organization that sets and upholds high standards for fair and honest business behavior. Businesses that earn BBB accreditation contractually agree and adhere to the organization’s high standards of ethical business behavior. Incorporated locally in 1938, today your BBB serves communities in Central, Northern and Western Arizona, supported by over 9,400 BBB Accredited Businesses. BBB provides objective advice, free business BBB Business ReviewsTM and charity BBB Wise Giving ReportsTM, and educational information on topics affecting marketplace trust.
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SOURCE: Concord Servicing Corporation