Miami, FL (February 26, 2013) — SPI Software – the timeshare industry’s premier provider of enterprise and modular software – recently upgraded Whistler Vacation Club’s system and is in the process of setting up their owner web site using SPI’s proprietary Owner Connect application.
“SPI is our daily ‘go-to’ for all member information, reservations, reservation history, financial transactions, inventory management, inventory ceding, industry partner inventory allocation and all in real time,” says Whistler Vacation Club’s Executive Director/General Manager Marlene Scott. “Reservation confirmation letters are generated from SPI, pre-arrival letters and check-in information are ready at the front desk at check-in time.
“On the management side, we rely on SPI’s system to generate Revenue Reports to set our annual budgets and to handle the billing of annual maintenance dues for each member to be emailed (we’re a paperless club),” she says. “SPI allows us to generate Quarterly Occupancy Reports, which are a valuable tool in determining our occupancy rate and measuring our rental performance. Our accounting department utilizes the Transaction Reports to ensure our member financial information is accurate. SPI allows ‘real time’ access to owner information and an online presence allowing owners to conduct business when it suits them, not just when our office doors are open.”
“When we transitioned to becoming self-managed in 2010, our team refreshed our focus on being ‘member centric,’” adds Scott. “We examined our operational efficiency, overall costs and also, in the process, realized a need to excite a younger, tech savvy generation.”
“Marlene and her team engaged SPI to create an owner web site and reservation tools to allow their members to make reservations online, pay their annual dues, review their stay history and update their contact information,” says SPI VP of Operations Gordon McClendon. “The site is designed to provide members with access to club documents, a two-year reservations calendar and the ability to use a credit card for online transactions.”
“By moving in this direction,” Scott says, “we will have improved our efficiency from a five-step, manual process to our members facilitating the entire transaction themselves. Our team can now focus on ways to improve the member’s experience, resulting in higher retention and lower bad debt. The net result equals happy members/owners!”
About SPI Software
SPI Software provides developers and operators of vacation ownership (timeshare, fractional, private residence club and others using either traditional or points-based usage strategies) with Microsoft .NET-based software as either an enterprise suite of software called Orange Systems, or in specific modules to handle marketing, sales, property management, finance, maintenance fee and receivables servicing, centralized reservations or owner website access. Founded in 1978 and based in Miami, FL, SPI can be reached at 305-858-9505, email@example.com. Visit our blog at www.spiinc.com/blog and join us on Facebook at www.facebook.com/TimeshareSoftwareSPI.
About Whistler Vacation Club
Whistler Vacation Club consists of two sister clubs operating in tandem in two different locations in Whistler, BCCanada: Twin Peaks with 32 condo units andLake Placidwith 13 units. Whistler Vacation Club atTwin Peaksoffers large, two-bedroom, two-bathroom (approx. 1000 sq. ft.) condos with fully-equipped kitchens, full-sized washer/dryers, secure heated underground parking, complimentary HD cable and Wi-Fi Internet. Whistler Vacation Club at Lake Placid Lodge offers a convenient location, gracious amenities and comfortable, spacious units. With a swimming pool and hot tub on the property, it is also close to everything a visitor to beautiful Whistler Mountain could want.
Media Contact for SPI Software:
SharonINK PR & Marketing, 310-923-1269