INDIANAPOLIS (September 11, 2013) — The CustomerCount℠ online enterprise customer feedback system now has even more capability to measure the quality of customer experience. Searching via key words and key phrases within the online survey results managers have the capability to access specific customer feedback from the already comprehensive system.
Originally developed exclusively for the timeshare industry, CustomerCount collects and measures customer feedback through branded, customized surveys formulated to measure the quality of the entire customer experience from sales and reservations through the vacation stay itself. Among many other tracking and reporting experiences, CustomerCount℠ tracks three primary components: the reservation experience, the sales experience and the vacation experience.
Mobius Vendor Partners, an Indianapolis-based company that provides business process design, management and performance improvement services to companies, associations and non-profit organizations developed the system for a major client and now makes the platform and services available to companies throughout the world in over 30 languages.
Bob Kobek, President of Mobius Vendor Partners, a company which has been around for 14 years says “under the expert guidance of Managing Partner Bill Morris, we developed the on-line feedback system with a thorough knowledge of timesharing and its various components. Our goal is to ensure timeshare companies stay connected with owners and guests and stay ahead of the competition by gathering real time, actionable direct feedback from customers about both company and product performance.”
The recent addition of text capability means that listening to a client is now even easier. For instance, a manager can type in “lobby renovation” to see if changes in the environment were positively or negatively received. Or, they may be able to type in a specific employee’s name to track whether that individual is the object of great affection or is problematic. With key word/phrase search the access of additional information is endless.
Says Kobek, “CustomerCount designs company or product branded survey communications that present questions that will maximize response rates and get you the information you need. Our robust reporting component supports 24/7 online access to real time customer feedback via reports customized to meet your business needs. CustomerCount is a web-based product, minimizing installation time and expense. Due to the innovative technological architecture of CustomerCount, ongoing updates to survey content, report formats and other features are easily and quickly accommodated.”
CustomerCount℠ is fully transparent to members, owners and guests. The process begins with Email invitations and reminders and continues through to on-line reporting and analysis 24/7. It is customized for use by shared ownership resort developments, as well as other businesses.
Mobius Vendor Partners is a thirteen year old business process design and management company specializing in servicing the needs of the timeshare industry. Mobius principals are active in ARDA through sponsorships and committee memberships. Follow their blogs at http://www.customercount.com/blog/ or follow them on Twitter @CustomerCount or facebook.com/CustomerCount. For more information visit www.customercount.com or call 317-816-6000.
SOURCE: MVP CustomerCount
Georgi Bohrod, RRP (Media)
Robert Kobek, RRP (MVP)