ST. PETERSBURG, FL (April 2, 2014) — The National Timeshare Owners Association () has announced a new toll-free consumer helpline (1-844-ASK-NTOA) which, along with their existing Feedback Page will allow consumers to access the Association for assistance with timeshare related issues and provide feedback on great experiences.
“The timeshare industry touches thousands of people each and every day. Those combined touch points are incredibly valuable to the NTOA as we strive to shine a light on some of the great aspects of the industry as well as identify potential areas of concern to owners”, says Greg Crist, President and CEO.
The association is seeking input on the following areas: Fraudulent Resale Activity, Transfer and Donation Scams, Usage / Booking Issues, Sales and Marketing, Exchange, HOA, and other General ownership matters. Consumers need not be current NTOA members and may remain anonymous if they wish. This data will be compiled and used to steer future NTOA activities and strategies including awarding of the association’s annual Consumer Protection and Exceptional Customer Service awards which in 2013 went to the Washington State attorney General’s Office and Summer Bay Resorts, respectively.
“Our association is the largest of its kind in North America and we want our members and community to know that we are listening and working on issues that are of paramount importance to them, not on what we deem important”, concluded Crist.
The helpline number is 1-844-ASK-NTOA (1-844-275-6862) and the feedback page can be accessed at http://www.nationaltimeshareownersassoc.com/contact-us/share-your-thoughts/
For nearly 20 years, the National Timeshare Owners Association has worked to foster a better understanding of the benefits, value and usage of timeshare ownership through information and educational programs. We are dedicated to working with consumers and the timeshare community to encourage timeshare usage, educate the public on the benefits and responsibilities of timeshare ownership and insure a better timeshare experience for everyone. For more information visit http://www.nationaltimeshareownersassoc.com/
PRESS RELEASE SOURCE: National Timeshare Owners Association